RETURNS & REFUNDS POLICY

If you change your mind, then that's ok!  

We are happy to accept returns if we are notified within 14 days of delivery and the item is returned unused and in its original packaging.

We must receive the returned item within 14 days of your original email with a copy of our returns note included.  

Please click HERE to download our returns note

Once we received your item and checked that there are no signs of use (no makeup stains or damage), we will initiate a refund to you.

Your refund will be processed through the original payment source used and will show in your account in 5-7 days. 

RETURN POSTAGE

You are responsible for paying postage costs for returning your item. Postage costs are non-refundable.

If your item is being returned due to a fault, your return delivery cost will be reimbursed.

We do not accept responsibility for returned items that get lost in the post on their way to us.

 

FAULTY ITEMS

If you receive an item that you deem to be faulty, please forward a picture of the faulty product to enquiries@donnamaylondon.com.  If we agree that the product is indeed faulty, we will refund you or be happy to exchange your order.